Shipping an AI Support Copilot Without Losing Customer Trust
AI pilots rarely fail because the model is incapable; they stall when teams cannot connect the model to a durable customer outcome. Here is the playbook I us...
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Curated lessons on engineering leadership, systems design, and the tools powering next-gen products.
Building a Product Engineering Operating System
Modern product teams are expected to ship faster than ever while still taking bold bets on experience, reliability, and growth. The answer is not another fra...
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Building a Human-in-the-Loop Moderation Loop with Node.js
This tutorial expands on the playbook from “Designing Reliable AI Hand-offs” with a runnable Node.js project. You will stand up a lightweight moderation serv...
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Designing Reliable AI Hand-offs
AI systems rarely operate alone. Customer-support copilots, content moderation queues, or medical triage assistants all rely on coordinated hand-offs between...
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Building a Continuous Delivery Scorecard
Keeping a release pipeline healthy takes more than watching the latest deployment dashboard. Leaders need a dependable way to read the system, spot weak sign...
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