Shipping an AI Support Copilot Without Losing Customer Trust
AI pilots rarely fail because the model is incapable; they stall when teams cannot connect the model to a durable customer outcome. Here is the playbook I us...
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Operating systems, delivery rituals, and cross-functional patterns that turn product strategy into shipped software.
Building a Product Engineering Operating System
Modern product teams are expected to ship faster than ever while still taking bold bets on experience, reliability, and growth. The answer is not another fra...
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